Your Privacy Matters at bdtjili — Here Is How We Protect It

bdtjili ("the Platform", "we", "us", "our") is committed to protecting the privacy of every player who accesses our online casino and sports betting services. This Privacy Policy sets out the basis on which we collect, process, store, and disclose personal data obtained from players based in Bangladesh and from visitors to the bdtjili website.

This Policy should be read alongside the bdtjili Terms & Conditions, which together constitute the full legal framework governing your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data matters, this Privacy Policy shall prevail.

We review and update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. The effective date at the top of this page indicates when the most recent revision was made. Continued use of bdtjili following any update constitutes your acceptance of the revised Policy.

Section 1

Data We Collect

bdtjili collects personal data through several channels: directly from you during account registration and identity verification, automatically through your use of the platform, and from third-party service providers who support our operations. Below is a detailed breakdown of the categories of data we collect and the specific data points within each category.

Registration & Identity Data

When you create a bdtjili account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Residential address, including city, district, and division within Bangladesh.
• Mobile phone number (used for account communications and bKash/Nagad payment verification).
• Email address (used for account notifications and, where opted in, promotional communications).
• Username and encrypted password (the password itself is never stored in plain text).

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect:

• Copies of government-issued photo identification (National Identity Card, passport, or equivalent).
• Proof of address documentation (utility bill, bank statement, or official correspondence).
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or bank account).
• Source of funds documentation where required by our compliance framework.

Financial Transaction Data

• Deposit and withdrawal amounts, dates, times, and payment method references.
• Mobile wallet identifiers (bKash number, Nagad number, Rocket number) used for transactions.
• Bank account reference details where bank transfer is used as a cashier method.
• Transaction history and account balance movements within the bdtjili cashier system.

Platform Usage Data

• Games played, bets placed, wager amounts, and win/loss records.
• Session duration, login timestamps, and logout timestamps.
• Sports betting selections, odds accepted, and market activity.
• Responsible gaming tool activations (deposit limits, session alerts, cooling-off periods, self-exclusion requests).
• Customer support interaction records including chat transcripts.

Technical & Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Screen resolution and device language settings.
• Referring URL and pages visited within bdtjili during each session.
• Cookie identifiers and similar tracking technology data (see the Cookies section below).

Section 2

How We Use Your Data

bdtjili processes personal data only for defined, legitimate purposes. We do not process your data in any manner that is inconsistent with the purposes described in this section. The primary purposes for which we use your personal data are as follows:

Where bdtjili relies on your consent as the legal basis for processing (for example, to send promotional emails or SMS notifications about bonuses and upcoming cricket or BPL betting markets), you may withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to the withdrawal.

bdtjili does not use automated decision-making processes that produce legal or similarly significant effects on individual players without human review. Where automated systems flag an account for review (for example, due to unusual transaction patterns), a member of our compliance team will conduct a manual assessment before any account action is taken.

Section 3

Data Sharing & Third Parties

To operate the bdtjili platform effectively and comply with legal obligations, we work with a limited number of third-party service providers who may process some of your personal data on our behalf. These providers act as data processors and are contractually required to process your data only in accordance with our instructions and this Privacy Policy.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, and banking partners receive transaction reference data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and applicable financial regulations.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their games through our platform. These providers do not receive your full identity or financial data.
• Identity verification services: Third-party KYC and document verification providers may process your identity documents to confirm your age and identity as part of our compliance obligations.
• Anti-fraud and security providers: Specialist fraud detection services may process IP address, device fingerprint, and transaction pattern data to identify and prevent fraudulent activity.
• Customer support infrastructure: Live chat and helpdesk platform providers may process support ticket content and contact details to facilitate the delivery of our 24/7 English-language support service.
• Analytics providers: Aggregated, anonymised platform usage data may be processed by analytics tools to help us understand how players interact with bdtjili and to improve the platform experience.

Legal Disclosures

bdtjili may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the legal rights or safety of bdtjili, its players, or third parties. In such cases, we will disclose only the minimum amount of data required to satisfy the legal obligation or protect the relevant interest.

Section 4

Cookies & Tracking Technologies

bdtjili uses cookies and similar tracking technologies to enable core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data that helps us improve the platform. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, maintain session state, and store preference information. Cookies do not grant access to your device and do not contain executable code.

Types of Cookies Used by bdtjili

Managing Your Cookie Preferences

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your bdtjili account and using core platform features. Most modern browsers (Chrome, Firefox, Samsung Internet) allow you to review and delete cookies stored on your device through the privacy or security settings menu. Refer to your browser's help documentation for specific instructions.

Section 5

Data Security & Storage

bdtjili implements a layered approach to data security, combining technical measures, organisational controls, and staff training to protect your personal data against unauthorised access, accidental loss, destruction, or alteration.

Technical Safeguards

• All data in transit between your device and bdtjili servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Passwords are stored as salted cryptographic hashes — plain-text passwords are never stored or accessible to any member of staff.
• Financial transaction data is tokenised — raw payment credentials (such as full mobile wallet numbers) are not retained after a transaction is processed.
• Access to production systems containing player data is restricted to authorised personnel only, subject to role-based access controls and multi-factor authentication.
• Platform infrastructure is monitored continuously for intrusion attempts, anomalous access patterns, and security vulnerabilities.

Data Storage Location

Player data collected by bdtjili is stored on secure servers. Where data is processed or stored outside Bangladesh by third-party service providers, we ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Data Breach Response

In the event of a data breach that poses a risk to the rights and freedoms of affected players, bdtjili will take immediate containment action, assess the scope of the breach, and notify affected players via their registered contact details as promptly as practicable. We will also cooperate fully with any applicable regulatory or law enforcement investigation arising from the breach.

Section 6

Your Privacy Rights

As a player on bdtjili, you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team via the live chat available on the platform.

• Right of Access: You may request a copy of the personal data bdtjili holds about you, along with information about how it is being processed. We will provide this information within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account profile; for more significant corrections, contact our support team.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. Please note that we are required by law to retain certain data (such as transaction records) for a defined period, and the right to erasure does not override these retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a data accuracy dispute is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to bdtjili's ability to demonstrate compelling legitimate grounds that override your interests.

bdtjili will respond to verified rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of the extension and the reason for it. We will not charge a fee for responding to rights requests unless the request is manifestly unfounded or excessive.

Section 7

Data Retention

bdtjili retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

Section 8

Policy Updates & Contact

bdtjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will update the effective date at the top of this page and, where appropriate, notify registered players via their account contact details or through an on-platform notification.

We encourage all bdtjili players to review this Privacy Policy periodically. Your continued use of the platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using bdtjili and contact our support team to initiate account closure.

Contact Us Regarding Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data is being handled, please contact the bdtjili support team via the 24/7 live chat on the platform. Our English-language support agents are available around the clock and will escalate data-related queries to the appropriate team. You may also reach us at: support@bdtjili (plain text — not a clickable link).

We aim to respond to all privacy-related enquiries within 5 working days. For formal data rights requests (access, erasure, rectification), please allow up to 30 days for a full response, as identity verification will be required before any data is disclosed or deleted.